Frequently Asked Questions
Everything you need to know about your Wild Souls experience.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.
How do I find my perfect fit?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for our tailored pieces or staying true to size for oversized styles.
Do you ship internationally?
Yes, Wild Souls by JV ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Wild Souls garments?
To preserve the quality of our fabrics, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.